How To/FAQ

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1. How can I obtain an estimate for cabinetry?

a. Simply email your floor plans or cabinet drawings to admin@mcdonald cabinetry.com with any descriptive notes that will help the estimator price your project accurately such as, do you want a decorative hood cabinet (style), how tall do you want the kitchen cabinets or linen tower cabinets in bathrooms, what level of cabinetry you desire (signature custom, custom express, premanufactured, etc…), type of finish, what rooms on the plans you want estimated, etc…). If you do not have PDF plans or drawings please call for an in house appointment or instructions on how to obtain an estimate.

2. Is there a required deposit?

a. Yes, typically there will be a 50% deposit on all cabinetry.

3. Do you take credit cards?

a. Yes, however, on purchases over $1,000 a 2.75% fee will be added.

4. How long does it take to build our cabinetry?

a. The average size kitchen usually takes 3-5 days. However, our lead times are determined by the number of customers in que. Current lead times for Signature Custom Cabinets are typically 12-14 weeks and lead times for custom express and premanufactured cabinets range from 5-8 weeks. It is always best to ask because the lead times are subject to change.

5. At what point should I begin selecting and/or placing my order for cabinetry?

a. This can vary from project to project. However, a good rule to follow is that you have come to an agreement on the scope and pricing of your project prior to completing your plumbing and electrical rough-ins on a new home construction. This allows ample time for drawings to be submitted to the plumbing and electrical contractors for placements. It also lends toward insuring the lead times will fit nicely with your project completion goals.

6. Do you offer a warranty?

a. Yes, there is a standard 1-year warranty on materials and workmanship under normal conditions.

7. Do you have a showroom?

a. Yes, our showroom is open Monday-Thursday from 8AM – 3:30Pm and on Friday from 8AM-noon. We have many door styles and finishes to view as well as, cabinet hardware, moldings, a signature custom kitchen display, and various custom pieces. The showroom is open to the public. However, consultations are by appointment only.

8. Do you have in-house designers?

a. Yes, we have award winning designers in-house and will also be happy to work with any client’s private designer as well.

9. Do you reface or refinish existing cabinets?

a. We no longer offer this service.

10. Can you color match or offer custom finishes?

a. Yes, we can match any paint color and can produce custom finishes for our clients. Depending on the complexity of the finish there may be a an additional cost.

11. Do you provide cabinet drawings?

a. Yes, typically before we supply copies to the client a contracting agreement has been reached prior to release. We consider our drawings to be proprietary property and there is a cost attached to them if the prospective client chooses to not do business with McDonald Cabinetry.

12. Do you supply granite countertops?

a. No. We do, however, partner with a granite and solid surface supplier we can put our clients in touch with if requested.

13. Do you supply solid wood countertops?

a. Yes, we offer many species of wood tops.

14. Are you open on weekends?

a. We are closed on weekends. Weekend appointments are available on a very limited basis. Inquire if you desire a weekend appointment.

15. Do you repair existing cabinetry?

a. Due to our demand we are not able to accept repair projects.

16. Are you BBB Accredited?

a. No. We have decided to not accept the offer of the BBB to be an accredited member. However, we have maintained an A+ Rating since the founding of our company over 15 years ago.

17. What areas do you service?

a. Typically, we service Davidson and surrounding counties in middle Tennessee. However, on a project by project basis we have agreed to accept clients outside this area. You can make this request with the administrative office.

18. How do I adjust my door hinges?

a. There are tutorial videos on our website that can assist you.

19. How do I clean my cabinets?

a. There are tutorial videos on our website that can assist you.

20. How do I use job tracker?

a. In order to access job tracker you must obtain a user name and password from your McDonald Cabinetry designer. The designer will assist you in navigating this valuable tool and show you all of it’s benefits.